Knowledgebase

The Mail Troubleshooter function enables you to send a test e-mail to a problematic address to determine what is wrong. This process will track down the vast majority of e-mail problems that can occur on your server.

Steps

1. To access the Email Menu, click on Email, on the main screen of your WebHost Manager interface.
2. Click on Mail Troubleshooter.
3. Enter the problematic e-mail address in the Email To Trace field.
4. Click on Do It.

Troubleshooting

If the Mail Troubleshooter does not show the source of the problem, you will need to check the mail logs on your server, or the returned messages to the account, if any

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