Knowledgebase

This is a fairly broad problem and could be the result of several factors. Please go through the list below and eliminate each possible problem:

 

 

Guideline 1:

Make sure you have your outgoing SMTP Mail Server set to mail.yourdomain.com.   Guideline 2:   Make sure you have a connection to the Internet when trying to send outgoing mail.   Guideline 3:   Make sure your domain name is using right name servers.   Guideline 4:   Make sure you have authentication enabled for outgoing email.   Guideline 5:   Make sure that all recipients have valid e-mail addresses.   Guideline 6:   Make sure you are using the FULL email address as your username.   Remarks  !    If all of the requirements above are met, there should be no other reasons why you cannot possibly send outgoing e-mail through your SMTP server. The most common problem is that a client will forget that they must set their email client to authenticate before they can send their outgoing e-mail.   Remarks !    Additionally, new clients usually have this problem while their domain name is in the process of being propagated, in which case they must simply wait for propagation to take place.