Knowledgebase

The knowledgebase is organized into different categories. Either choose a category from below or search the knowledgebase for the answer to your question.

Search

Articles

How do I suspend/unsuspend an account in WHM?
To suspend/unsuspend an account in WHM : >>Login to your WHM Control Panel and...
Views: 83

How to access Helm control panel
STEP 1: Type the URL http://cp.yourdomain.com where your domain.com is to be...
Views: 114

I can not delete a user that I created with my Helm reseller account
If you have created a user under your reseller account and Helm is reporting an error that the...
Views: 82

Do I have to use Helm's built-in billing system?
This is easily possible. Under the Billing Menu > Billing Settings, just uncheck the "Enable...
Views: 96

How do I create a masked DNS server(how to use our nameserver)?
Helm allows for the configuration of a "Personal DNS". Basically, this means you can...
Views: 102

How do I create a new account in WHM?
To create a new account in WHM : >>Login to your WHM Control Panel and click the...
Views: 97

How do I create a new package in WHM?
To create a new package in WHM : >>Login to your WHM Control Panel and click the...
Views: 85

How do I delete a package in WHM?
To delete a package in WHM : >>Login to your WHM Control Panel and click the...
Views: 91

How do I list the suspended accounts in WHM?
Login to your WHM Control Panel and click the "List Suspended Accounts" setting on the lefthand...
Views: 88

How do I login to WHM?
To log on: Enter the address of your WHM in your web browser. The address needs to be in the...
Views: 91

How do I modify the suspended account page in WHM?
Login to your WHM Control Panel and click the " Modify Suspended Account Page" setting on the...
Views: 78

How do I terminate an account in WHM?
To terminate an account in WHM : >>Login to your WHM Control Panel and click the...
Views: 71

How do I terminate multiple accounts in WHM?
To terminate multiple accounts in WHM : >>Login to your WHM Control Panel and...
Views: 85

How do I upgrade or downgrade an account in WHM?
To upgrade and downgrate an account in WHM : >>Login to your WHM...
Views: 83

How do I view the bandwidth usage for my domain?
To view the bandwidth usage for my domain : >>Login to your WHM Control Panel...
Views: 88

How do I view where the skeleton directory for my domain is located?
To view skeleton directory for your domain : >>Login to your WHM Control Panel and...
Views: 74

How to create a site for yourself
In order to create a new site for yourself please follow steps below : STEP 1:...
Views: 86

How to increase reseller disk space through WHM panel
Increase Disk space through WHM panel with the following given below steps- STEP 1- Login...
Views: 88

How to setup private NS for reseller
Helm support personal DNS for resellers. This means that a reseller can have their own name...
Views: 96

How to setup reseller account ?
Please follow the following steps :Step 1 : Login in Helm CP : I) Type the Helm CP URL or...
Views: 104

How to setup the new client account
You must first create hosting plan under your reseller hosting package then create user account...
Views: 98

I get errors when I try to setup a new domain
Make sure when you set up your plans that if you have a resource enabled (such as mail) that you...
Views: 75

I get errors when I try to setup a new domain
Make sure when you set up your plans that if you have a resource enabled(such as mail) that you...
Views: 89

My user lost the information about there hosting which was send by us in mail, can I resend the mail ?
Yes, you can resend the mail to your user, use the following steps to resend the mail.1)...
Views: 75

What is Global DNS?
When a new domain is setup in Helm, A records (pointers from a domain name to an IP address) are...
Views: 103