Your Sub-Resellers and Customers can request a Refund from their Control Panel from within their billing section. For instance if one of your customers has a current available balance of USD 100, he can choose to request a refund of upto USD 100 from it. This will appropriately reduce his available balance and send you a notification to process that Refund. When any of your Customer/Sub-Reseller requests for a Refund, the system automatically creates and Balances a Debit Note to signify the same. This Debit Note is calculated based on the Available Receipts/Credit Notes with that Customer. This Debit Note is sent to you via email and allows you to determine the amount of Refund you need to give to your Customer. Let us understand how this Debit Note is calculated Lets say a Sub-Reseller of yours has the following Receipts (your Selling Currency is USD and Accounting Currency is INR) Receipt ID: 1 Receipt ID: 2 Receipt ID: 3 Receipt ID: 4 As you can see from the above list, the current balance of this Sub-Reseller is USD 225. This is spread across Receipts 2,3 and 4. Now let us suppose this Reseller requests for a refund of USD 200. The system will process this request as follows 1. Fetch all Receipts of the Sub-Reseller required to refund USD 200 (in this case Receipts 2,3 and 4) 2. Use the Pending Balance of these Receipts to refund USD 200 (in this case USD 50 from Receipt 2, USD 75 from Receipt 3, and USD 75 from Receipt ID 4) 3. Calculate the Accounting Currency Amount for the Debit Note by checking the utilisation of each Receipt (INR 2450 from Receipt 2, INR 3600 from Receipt 3, and INR 3750 from Receipt 4 => INR 9800) 4. Generate a Debit Note of the amount of refund - USD 200 (INR 9800) 5. Balance the Debit Note against the Receipts to give the following final status of the transactions Receipt ID: 1 Receipt ID: 2 Receipt ID: 3 Receipt ID: 4 Debit Note ID: 1 6. The system sends an email to your billing Department to process the above refund 7. The System also deducts USD 200 (refund amount) from the Total Receipts figure for this Sub-Reseller. Click here to understand the concept of Total Receipts for your Sub-Resellers/Customers >> Note: In the above example we have taken a set of Receipts. The process would be the same if the Sub-Reseller had a combination of Credit Notes or Receipts. In the end both Receipts and Credit Notes are exactly similar. The above steps are taken by the system. Your Billing department now needs to process the refund and send it back to the Sub-Reseller. Your billing department must take the following aspects into account
Click here to understand how to process a Refund Request of your Customers and/or Sub-Resellers >> |
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